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Average Service Time , better known as TMA, is often the great villain of companies that are unable to manage their service effectively. This is because consumers like to be served quickly. Survey data released by Super Office revealed that, according to customers, the most important attribute of the consumer experience is, precisely, a fast response time. So, the longer it takes to complete a request, the more dissatisfied they will be with the brand. Therefore, if you want to make your customer happy, reducing the AMR is the first step towards achieving this goal. Continue reading this post and see below tips on how to reduce your company's AMR. 1. Invest in training and qualification of attendants Investing in the training and qualification of attendants is a practice that aims to keep their knowledge updated and their skills improved. This is a fundamental strategy, as trained agents feel more confident in carrying out their tasks, completing calls without supervision and within the required time, guaranteeing the quality of the service provided. 2.Have an SDR professional SDR stands for Sales Development Representative, which is the Sales Development Representative.
He is a professional who initially approaches leads and qualifies those with the greatest potential to make a purchase. The SDR is a pre-sales professional, that is, he delivers a qualified lead to the sales representative and ready to be contacted. In short, SDR is essential for commercial cycles and helps to reduce the company's service time, as its strategies are more objective. 3. Automate your service Another way to reduce TMA is by using Industry Email List technology, specifically chatbots. These robots are programmed to remain available for 24 hours and guide the consumer through the purchasing journey. It can be used, for example, during the initial contact and only pass the ball to the attendants when the situation becomes more complex. ChatGuru chatbots help reduce TMA ChatGuru is a platform that uses technology so that companies can organize and optimize their service and, consequently, provide a delightful experience for their respective customers. To do this, our system uses the social network most used by people in Brazil and around the world: WhatsApp.
In addition to providing several tools that help reduce TMA, ChatGuru has a chatbot module. It works like this: one of our gurus talks to you about your brand's customer service flow and, from there, creates a personalized chatbot for your company. From this, the robot is responsible for responding immediately to the customer after the first contact and is also able to conduct the conversation with the consumer. Don't allow your client and your team to continue wasting time! Click here and reduce your company's AMR with ChatGuru! 2. Personalization and individualized service Professional sales service requires personalization of service according to the needs and preferences of each customer. ChatGuru enables customer segmentation and the creation of personalized conversation flows, ensuring that each interaction is tailored to the customer's specific demands. This individualized approach strengthens the relationship and increases the chances of sales success. Availability One of the advantages of ChatGuru is its 24/7 availability. This means customers can get in touch at any time, even outside business hours. This flexibility in service is essential to provide a professional service, demonstrating that the company is always ready to meet customer needs.
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發表於 2024-3-9 14:26:05